FAQS

GlobeMed Jordan is not an insurance company, GlobeMed Jordan is a healthcare benefits management company that serves many clients, among which insurance companies.

For more information and clarifications on the different medical insurance products available in the market whether group or individual, please refer to the insurance companies we proudly serve by visiting their websites or by contacting them directly through the contacts below:

• Delta Insurance Company 064640008
• First Insurance Company 065777555
• Middle East Insurance Company 065004100
• Arabia Insurance Company 065630530

To install the GlobeMed Jordan mobile application, GlobeMed FIT, please follow the steps below:

• Go to the Apple Store or PlayStore, search for GlobeMed FIT, or click on the link.
• Once installed, open the application and select the country: Jordan.
• Fill all the information under Sign up.
• Insert your username and your default password:
• Username: Your individual number
• Password: Your year of birth, this is your default password set by the system for the first time. You will be automatically asked to change it.

Click here to download the app

To locate a healthcare provider, please download our mobile application, GlobeMed FIT, available for free on the Apple Store and Play Store. Please follow the steps enumerated in question # 3.

Once installed, you can find all healthcare providers included in GlobeMed Jordan network under the “Find Medical Facility” feature.

Go to “Advanced Search” to have access to all detailed information on our healthcare providers such as the location, type and specialty.

In order to become part of our diversified healthcare providers network, please click here 

If you have an appointment at one of the healthcare providers contracted with GlobeMed Jordan, make sure to have the documents below:

1. List of all the medications you are currently taking.
2. Your recent lab test results
3. Your digital/physical insurance card
4. Your Civil ID
5. List of all the symptoms you are currently having, by mentioning the first date you have been feeling them. 

If you are outside Jordan and would like to know if your medical insurance policy covers you while abroad, kindly contact us on + 962 6 5806622 or by email csc@globemedjordan.com.

Your approval request might be rejected for several reasons, on a case by case basis. If you wish to know more about your rejection, kindly contact us on + 962 6 5806622 or by email at csc@globemedjordan.com

In order to submit a claim for reimbursement, you are kindly requested to communicate directly with your HR department or your insurance company.

Dispensing chronic medication is always based on your insurance policy’s terms, conditions and limitation.

In case your policy covers chronic conditions, there are two ways to dispense your medication.

1.  Dispense the signed and stamped prescription from any of our network pharmacies.
2.  Apply for chronic posting, which enables you to dispense your chronic medication on monthly basis from your assigned pharmacy without the need for fresh prescription.
3. You can obtain the form from our mobile application “GlobeMed FIT”. Go to “My Policy”, click on “Forms and Manuals” and choose “Chronic Claim Form”.
4.  Ask your physician to fill the form.

There are two ways to submit your chronic form:

• Through mobile application "GlobeMed FIT":
• Go to “My Claims”, click on “Make a Claim”, choose the “Request medication refill (Chronic)” option and fill all the required fields. Once filled, click “Submit”.

• By email:

1.  Send your prescription to: csc@globemedjordan.com         
2. Attach a copy of your Civil ID. 
3. Attach your chronic form signed and stamped by your physician.
4. Our medical approvals will process your medications and send you the status of your request.
5. You can dispense your medication from the assigned pharmacy. 

To submit a complaint, please get in touch with our contact center on +962 6 5806600 or through email csc@globemedjordan.com